Frequently Asked Questions
Arrivals & Departures
WHEN IS CHECK IN & CHECK OUT?
Check in time is 4 PM. Check out time is 12 PM. If you need to arrange for a late check-out, please call “Guest Services.” A late check-out fee may apply. Based upon availability.
On the day of check-out, your folio will be delivered to your room by 6am. For assistance please call “Guest Services.”
DON’T WANT TO BE DISTURBED?
Press “Guest Services” if you do not wish to be disturbed, we will be happy to hold your calls or send them directly into your voice mailbox. Your room is provided with a “Do Not Disturb” sign that can be placed outside of your room.
Housekeeping services will not be performed until you remove the sign from the outside of your door.
WHAT'S THE MINIMUM AGE TO BOOK A ROOM?
At Hotel Renovo, it is our policy that guests must be 21 years of age, or older, with a valid driver’s license in order to check into one of our rooms.
WHAT ARE THE BAR + BISTRO HOURS?
Monday – Friday | 6:30 – 9:30 AM
Saturday – Sunday | 6:30 – 10 AM
Adults $11 | Children 12 & under $6
Monday – Sunday | 4 – 10 PM
Sunday – Thursday | 4 – 10 PM
Friday & Saturday | 4 – 11 PM
CAN I GET ROOM SERVICE?
Room service is available from 4 to 10 PM Monday – Sunday. For room service dial “0″.
WHERE CAN I FIND ICE AND VENDING?
Ice and vending are located on the first and second floor down the east hall.
DO YOU OFFER DRY CLEANING & LAUNDRY SERVICES?
Articles given to the Front Desk by 8 AM will be returned to your room by 6 PM the same day, Monday-Friday. Schedule may vary on holidays and Saturdays.
WHERE CAN I DO LAUNDRY?
Guest Laundry is located on the first floor. Detergent and fabric softener are also available for purchase in our guest laundry area.
DOES HOTEL RENOVO HAVE A FITNESS CENTER?
The fitness center is located on the first floor and is open from 6 AM to 11 PM
Your room key is needed to access the fitness room.
The fitness center is fully equipped with a large variety of equipment. Adult supervision is required for guests under the age of 18.
DOES HOTEL RENOVO HAVE A BUSINESS CENTER?
Our business center is located on the first floor and is available 24/7 with keycard access.
I FORGOT SOMETHING – WHAT AMENITIES DOES THE HOTEL OFFER?
If you forgot to pack any standard toiletry item (toothbrush, toothpaste, shaving cream, razor, or comb), just contact “Guest Services” and we’ll get you a complimentary replacement right away.
I’VE LOST SOMETHING - WHAT I DO?
Please contact the front desk to report a lost item by calling “Guest Services.”
DOES HOTEL RENOVO SUPPLY CRIBS & ROLLAWAY BEDS?
“Guest Services” will be happy to have a crib or rollaway delivered to your room. Cribs/Rollaways are based on availability.
NEED TO SEND OR RECEIVE A FAX?
Facsimile service is located at the Front Desk.
Incoming faxes: No charge
Incoming fax number: 515-276-8969
Outgoing faxes: available
A mail drop is located at the front desk. UPS and FEDEX are also available at the front desk.
If anything in your room needs attention, please contact “Guest Services” and our maintenance staff will address your problem as soon as possible.
DO YOU ACCEPT PETS?
Only assistance animals are allowed in the hotel. If you have any questions about our policy, please contact “Guest Services.”
I'M TRAVELING WITH VALUABLES, ARE THERE SAFETY DEPOSIT BOXES AT THE PROPERTY?
Complimentary safe deposit boxes are available at the front desk or call “Guest Services” for assistance.
WHAT IS THE SMOKING POLICY?
Please keep our hotel 100% smoke free by smoking only in designated outdoor areas. Thank you for your cooperation.
WHAT ARE THE HOURS OF THE SWIMMING POOL/SPA?
The pool/spa is located on the lobby level with access using your room key.
Pool/spa safety: Hotel Renovo does not have a lifeguard on duty. Adult supervision is required for guests under the age of 18. The last hour of each night is adult swim, reserved for guests aged 21 years and older.
7AM – 10 PM
10 PM – 11 PM
HOW DO I OPERATE MY IN-ROOM PHONE?
Hotel contact numbers
Quick calling guide
Room to Room…..Dial room number
Local Calls…..9 + Number ($1 per call)
Toll Free Calls…..9 + 1 + Number (no charge)
Domestic Long Distance…..9 + 1 + Area Code + Number (Long Distance Rates Apply)
International Dial Direct…..9 + 011 + Country Code + City Code + Number (International Rates Apply)
Press “Voicemail” on your phone. For your convenience the phone in your room provides you with a private voice mailbox.
The red light on your phone will be lit if you have messages waiting. All of your messages will be time-stamped and remain in your mailbox until you check-out or you delete them. Press “Guest Services” anytime for assistance.
CAN I GET A WAKE-UP CALL?
Absolutely! Dial “Guest Services” to schedule a wake-up call.
WHAT ARE THE HOTEL’S ACCESSIBILITY FEATURES?
Hotel Renovo features all of the below accessible amenities:
Accessible Hotel Areas
- Public entrance
- Guest rooms
- Public restrooms
- Registration desk
- Exercise facility
- Business center
- Number of accessible meeting rooms: 2
Hotel Areas with Accessible Routes from Accessible Public Entrance
- Registration area
- Accessible guest rooms
- Business center
- Meeting room
- Exercise facility
Provided by Hotel
- Accessible self-parking
- Van accessible self-parking
- Ramp access
- Portable bathtub seats
- Closed caption TVs
- Telephone with TDD
- Visual alarm/alert in guest rooms
- Visual alarm/alert in public spaces
- Communication kits with visual alarms
WHAT ARE THE IN-ROOM ACCESSIBILITY FEATURES?
Accessible rooms are available. Smoke detectors for the hearing-impaired are available in hearing impaired rooms.
TDD/TYY is available and installed upon request.
Vibrating alarm kits and door lights are provided in hearing impaired rooms.
This hotel, like all hotels in Heart of America’s portfolio, is committed to providing accessible facilities for all travelers with disabilities. If you encounter barriers during your stay, please contact the manager on duty.